1. Introduction
- These Terms and Conditions govern the use of taxi services provided by Easykab Service.
- By booking or using our services, the Customer agree to be bound by these terms.
2. Services
- Easykab Service provides private hire and taxi transportation services.
- All bookings are subject to availability and confirmation.
3. Bookings
- Bookings can be made via phone, website, mobile app, or in person.
- Customers must provide accurate information including pickup location, destination, time, and contact details.
- Advance bookings are recommended to ensure availability.
4. Pricing and Payment
- Fares are calculated based on distance, time, and applicable tariffs.
- Additional charges may apply for waiting time, tolls, airport pickups, or special requests.
- Payment can be made by cash, card, or approved digital methods.
- All prices include VAT unless stated otherwise.
5. Cancellations and Refunds
- Cancellations must be made at least 24 hours before the scheduled pickup time.
- Late cancellations or no-shows may incur a cancellation fee.
- Refunds are issued at the Company’s discretion and may take up to 7 working days.
6. Passenger Conduct
- Passengers must behave respectfully and safely during the journey.
- Smoking, drinking alcohol, or illegal substances are strictly prohibited in the vehicle.
- The driver reserves the right to refuse service to any passenger who poses a risk or behaves inappropriately.
7. Liability
- Easykab Service is not liable for delays caused by traffic, weather, or other circumstances beyond our control.
- We are not responsible for any loss or damage to personal belongings left in the vehicle.
- Our liability for any claim arising from our services is limited to the amount paid for the journey.
8. Data Protection
- We collect and process personal data in accordance with applicable data protection laws.
- Your data will be used solely for service provision and will not be shared with third parties without consent.
9. Complaints
- Complaints should be submitted in writing via email
- We aim to respond to all complaints within 5 working days.
10. Amendments
- Easykab Service reserves the right to amend these Terms and Conditions at any time.
- Updated terms will be posted on our website and will take effect immediately.
11. Governing Law
- These Terms and Conditions are governed by the laws of United Kingdom.
- Any disputes shall be subject to the exclusive jurisdiction of the courts of Bury St Edmunds.
Last Update on 23-9-2024